Ariglad

Ariglad is an AI-powered tool designed to streamline the management of help center knowledge bases. By automatically analyzing support tickets, Ariglad creates and updates articles, ensuring that users have access to the most current and relevant information. This helps reduce the workload on support teams and enhances customer satisfaction by providing up-to-date answers in the help center.

Key features of Ariglad include seamless integration with platforms like Zendesk and Slack, which allows it to analyze product data and suggest new or updated articles for approval. This automation saves time by eliminating the need to manually sift through outdated content. Ariglad is SOC2 and GDPR compliant, ensuring the security of user data.

With a free trial available, businesses can easily test Ariglad’s capabilities and see the benefits of having an AI-driven knowledge base that improves response times and customer happiness.

Ariglad: Main Features

1. Auto Update Knowledge Base Articles:
Ariglad analyzes support tickets to automatically update and create knowledge base articles. This ensures that the help center is always up-to-date, reducing the need for manual maintenance.

2. Integration with Communication Platforms:
The platform integrates seamlessly with systems like Zendesk and Slack. It analyzes product data from these platforms to provide relevant updates and suggestions for the knowledge base.

3. AI Suggestions for Knowledge Base:
Ariglad provides AI-driven suggestions for new or updated articles. These suggestions can be reviewed and approved for auto-publishing, making the maintenance of the knowledge base efficient and less time-consuming.

4. Secure and Compliant:
Ariglad is SOC2 and GDPR compliant, ensuring that all data is handled securely. This compliance guarantees that user data is protected, meeting high security and privacy standards.

5. Easy to Get Started:
Ariglad offers a free trial to demonstrate its functionality with your data. It also provides a demo to showcase how the platform can specifically benefit your team, making it easy to integrate and start using.

FAQs for Ariglad

1. How does Ariglad update and create knowledge base articles? Ariglad uses AI to analyze support tickets and other relevant data. Based on this analysis, it generates suggestions for new or updated articles that can be approved and auto-published to the knowledge base.

2. Is Ariglad secure to use with sensitive data? Yes, Ariglad is SOC2 and GDPR compliant, ensuring that all your data is handled securely.

3. What platforms can Ariglad integrate with? Ariglad can integrate with various communication platforms such as Zendesk and Slack to analyze product data and provide AI-driven suggestions.

4. How can I get started with Ariglad? You can start by trying out the free trial to see how it works with your data. Alternatively, you can book a demo to see the platform in action and understand how it can benefit your team specifically.

5. What benefits can Ariglad provide to my support team? Ariglad helps in saving time by auto-updating the knowledge base, reducing the workload on the support team, and improving response times. This leads to happier customers and more efficient support operations.