Ariglad FAQs

FAQs for Ariglad

1. How does Ariglad update and create knowledge base articles?

Ariglad employs AI technology to analyze support tickets and other relevant data. By doing so, it generates suggestions for new or updated articles. These suggestions can be reviewed, approved, and then auto-published to the knowledge base, ensuring that the content remains current and relevant without manual intervention.

2. Is Ariglad secure to use with sensitive data?

Yes, Ariglad ensures data security by being SOC2 and GDPR compliant. This compliance guarantees that all user data is handled with the highest security standards, providing peace of mind when dealing with sensitive information.

3. What platforms can Ariglad integrate with?

Ariglad is designed to integrate seamlessly with various communication platforms, including Zendesk and Slack. This integration allows it to analyze product data effectively and provide AI-driven suggestions for knowledge base articles, enhancing the overall support experience.

4. How can I get started with Ariglad?

There are a couple of ways to get started with Ariglad. You can opt for the free trial to explore how it works with your data, providing a hands-on experience of its capabilities. Alternatively, booking a demo will allow you to see the platform in action, with a detailed explanation of how it can specifically benefit your team.

5. What benefits can Ariglad provide to my support team?

Ariglad offers several key benefits to support teams:

  • Time-saving: By automatically updating the knowledge base, it reduces the time spent on manual updates.
  • Workload reduction: The automation of article creation and updates significantly lessens the support team's workload.
  • Improved response times: With an up-to-date knowledge base, support teams can respond to customer inquiries more efficiently.
  • Enhanced customer satisfaction: Customers benefit from accurate and timely information, leading to happier and more satisfied clients.
  • Seamless integration: The platform's ability to integrate with existing tools ensures a smooth transition and operational consistency.

These benefits collectively contribute to more efficient support operations and a better overall customer experience.