How does tawk.to ensure data security?
tawk.to employs SHA-256 Secure Socket Layer (SSL) encryption for all data transmitted between users and their visitors. This encryption methodology protects private information from interception during communication. Furthermore, user data is stored on servers that utilize encryption, providing an additional layer of security. This combination of practices helps ensure privacy and data security throughout the entire interaction process.
What features are included in the free service?
The free version of tawk.to encompasses a range of features designed to meet diverse business needs. Included are unlimited agents, live chat functionality, ticketing systems, a customizable Knowledge Base, and essential reporting tools. Importantly, there are no restrictions on chat volume, making it suitable for businesses regardless of size or interaction levels with customers.
Can businesses customize the chat widget?
Yes, businesses can fully customize the tawk.to chat widget. They can alter several aspects, including colors, messages, size, and position on their website. This allows companies to tailor the chat experience to align with their branding and enhance customer engagement.
Are there any costs associated with using tawk.to?
tawk.to offers its core features completely free of charge. Users have the option to hire professionally trained chat agents for assistance, charged at $1 per hour when required. There is also a fee option to remove the "Powered by tawk.to" branding from the chat widget, although this is not mandatory.
Is there support available for users?
tawk.to offers 24/7 support through both chat and email. Users can initiate a conversation on the tawk.to site anytime they require assistance. This ensures that help is readily available, helping users address any issues that may arise.